Refund policy

RETURN & REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, with all original packaging and accessories, and accompanied by proof of purchase.

To request a return, please contact us at:

auraspiinn@gmail.com

Once your return request has been reviewed and approved, we will provide you with detailed return instructions, including the appropriate return address if applicable.

Please do not send any items back without first contacting us. Unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for the cost of return shipping unless the item received is defective, damaged, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or you received the wrong item, contact us within 48 hours of delivery at auraspiinn@gmail.com with photos of the issue so we can resolve it as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

- Gift cards
- Final sale or clearance items
- Personalized or custom-made products
- Products that have been used, worn, or damaged after delivery
- Perishable goods or other items that cannot be resold for hygiene or safety reasons

Exchanges

We do not offer direct exchanges. If you would like a different item, please request a return for the original item (if eligible) and place a new order.

European Union Customers

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, in accordance with applicable consumer protection laws. The item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Depending on your bank or credit card provider, it may take additional time for the funds to appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

auraspiinn@gmail.com